Shipping policy
Last updated: April 29, 2026
Processing Time
All orders are processed within 1–3 business days.
Please note that orders are not shipped on weekends or holidays.
Shipping Rates & Delivery Estimates
We offer free standard shipping on all U.S. orders over $100.
Shipping costs for other orders are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- United States: 3–7 business days
- International: 7–14 business days
Delivery times are estimates and may vary depending on carrier delays or customs processing.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Customs, Duties & Taxes
Onnu Jewelry is not responsible for any customs duties, taxes, or import fees that may apply to international orders.
These charges are the responsibility of the customer.
Shipping fees are non-refundable once the order has been shipped.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.
Lost or Stolen Packages
Onnu Jewelry is not responsible for lost or stolen packages once they have been marked as delivered.
If you experience an issue, please contact the shipping carrier directly.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Contact
If you have any questions about your shipment, please contact us at: